Our Privacy and Data Collection Practices
Like most online businesses, Cross Marketing Technology Ltd. collects a lot of information on behalf of, and about our customers. We want to help our clients understand what data we collect, how we use the data we collect, who we share this data with, and how we secure and protect this data.
The purpose of this document is to share these details with our customers and any else that is interested in these details.
We've tried really hard to keep this document simple and readable and if you have any suggestions concerning how we can improve it, please let us know.
Account Information
When you purchase services from Cross Marketing Technology Ltd., we create an account for you. This makes it easier for you to track and manage your purchases with us. For the purpose of creating your account, we collect what we call "account data" and "registration contact data".
Account data includes:
• The name of the account holder;
• The mailing address of the account holder;
• A primary and secondary email address associated with the account holder and any other individual that the account holder wishes to designate;
Registration contact data includes:
• The name of the owner and administrative contact(s)
• The address of the owner and administrative contact(s)
• The phone number of the owner and administrative contact(s)
• The email address for the owner and administrative contact(s)
Our use of your account data
Cross Marketing Technology Ltd. only uses account data for the purpose of facilitating the management of your account and billing for your purchases.
Cross Marketing Technology Ltd. shares your name, email address and demographic information with Mailchimp for the purpose of sending you various notifications related to your account. You may choose which notifications you receive under the settings link in your Cross Marketing Technology Ltd. account management tools.
Cross Marketing Technology Ltd. may share your account data with law enforcement agencies on a case by case basis. We may or may not notify you if this happens, depending on the circumstances.We may also share your account data with a third party under order from a court of competent jurisdiction related to a lawsuit or investigation. Again, we evaluate these requests on a case by case basis and we may or may not notify you if this happens.
We may use your account data to contact you concerning a dispute related to your account, or for verification purposes to make sure no one else is accessing your account.
Cross Marketing Technology Ltd. does not share your account data with any other parties for any other reasons.
Our use of your registration data
Cross Marketing Technology Ltd. only ever uses your registration data for the purpose of facilitating the registration, management and transfer of the domain names you register with us. We shares your registration data with the registry that manages the TLD you are registering in, for example, Verisign, CIRA, Nominet and others. Cross Marketing Technology Ltd. is also required by ICANN to escrow your registration data with Iron Mountain. They are not permitted to use this data, except to disclose it to ICANN in the event that Cross Marketing Technology Ltd. ceases to be a domain registrar.
ICANN requires that we verify the accuracy of the registration data you provide us on at least an annual basis. We use the email address associated with the Administrative Contact for the domain registration in question for this purpose. Cross Marketing Technology Ltd. sends this email to the Administrative Contact directly and does not use a third party service to facilitate this mailing.
We may use your registration data to contact you concerning a dispute related to your domain name, or for verification purposes to make sure no one else is accessing your domain.
We never sell this information.
WHOIS
Cross Marketing Technology Ltd. is required by most domain registries and ICANN to publish your registration data in a publicly accessible database called "Whois".
Whois is a publicly accessible database that publishes the contact information associated with domain name registrants. In most cases you may choose not to have your contact information published in the WHOIS. Some top level domains, like ".US" and others, may not allow you to opt-out of publication.
Many Registries allow for the use of WHOIS Privacy services, but many others do not support (or lack of support for) WHOIS Privacy is noted during the checkout process, and also noted in Cross Marketing Technology Ltd. dashboard when viewing the details for each domain you own.
This tutorial can help you with controlling the publication of your information in WHOIS.
It may be useful to note that the term "Whois Privacy" is a term common in the domain industry to denote services that help you keep your personal information out of the Whois database. It is also important to know that Cross Marketing Technology Ltd. doesn't guarantee any level of privacy associated with the use of this feature.
Your personal information is still known to the registries and the people who work here and to anyone who may view your Whois information should you ever disable this function on your domain name(s).
It should not be viewed as an "Registration Anonymizing" service in any way.
Domain Search Information
When you search for a domain name to register, you provide us with search terms and phrases that we compare to the lists of domain names that are available for registration and display the results to you.
We never sell the search information you provide to us.
We use this information solely to help you find a suitable domain name to register and to improve the relevancy of our search results. We do not use it for any other purposes. We may provide it to law enforcement agencies if they request it pursuant to appropriate due process.
Customer Service Information
When you call Cross Marketing Technology Ltd. support via telephone, we will likely record and archive the conversation. If you don’t agree to this, please contact Cross Marketing Technology Ltd. support through our online chat, email or other means as may be available at help at Cross Marketing Technology Ltd.
Data Analytics
We collect and aggregate data concerning how people use the website at http://cm-tech.co Some of the data is associated with your Cross Marketing Technology Ltd. account and the domains you register with us, but is not personally identifiable to our analytics vendors. Data collected helps us understand how people use our website so that we can improve it. We use a variety of third party services to help us collect and analyze this data, including Google Analytics and Mouseflow.
From time to time, we may use other services in addition to these, either to evaluate their effectiveness for long-term use, or to gather information about a very specific question we have. If you ever have any questions about which third party services we are currently using, please don't hesitate to ask us. Any services we have made a long term commitment to will always be listed here.
Surveys
Occasionally, we send out surveys intended to help us better understand how you use our services and how we can improve them. We never sell the information collected through these surveys.
Cross Marketing Technology Ltd. uses delighted, a third-party service, to facilitate sending and collection of customer satisfaction surveys. Data collected by delighted is used only by Cross Marketing Technology Ltd., and not shared with any other third-parties.
Our Contact Detail
If you wish to contact us to exercise the rights relating to your Personal Data or if you have any queries about your Personal Data under this Policy, please contact us or our Data Protection Officer at:
1) Company Name
- Cross Marketing Technology Ltd.
- Address: 32/30, 1210 B.B. Building, 12th Floor, No 54, Sukhumvit 21 (Asoke) Road, Khlong Toei Nuea, Wattana, Bangkok 10110 Thailand
- Phone: 02-258-0281
2) Data Protection Officer
- Head Office
- Address: 32/30, 1210 B.B. Building, 12th Floor, No 54, Sukhumvit 21 (Asoke) Road, Khlong Toei Nuea, Wattana, Bangkok 10110 Thailand
- Phone: 02-258-0281